Shipping policy
Last Updated: [Date]
Welcome to Ravarro. This Shipping Policy explains how we handle order fulfillment, carrier selection, and delivery for purchases made through our store. Placing an order means you accept the terms set out below.
Service Area
We currently ship within the United States only. International orders are not available at this time.
Free Standard Shipping
Every order shipped within the U.S. qualifies for free standard shipping. There is no minimum spend or qualifying threshold — free shipping applies automatically at checkout.
Carriers
Depending on the destination and order specifics, your shipment will be handled by one of the following carriers:
- USPS
- UPS
- FedEx
The carrier assigned to your shipment will appear in your shipping confirmation email along with your tracking number.
Cutoff and Processing
Our order cutoff is 5:00 PM EST, Monday through Friday. Orders submitted before the cutoff are queued for processing the same business day. Orders submitted after the cutoff, on weekends, or on U.S. federal holidays move into processing the next business day.
Processing itself takes 1–2 business days (Monday–Friday). This is the period when your order is reviewed, packed, and dispatched to the carrier.
Transit and Total Delivery Estimate
After dispatch, transit runs 6–8 business days. From the moment you place your order to delivery at your door, the total estimated window is 7–10 business days.
Delivery estimates are not guarantees — actual arrival times can shift due to carrier delays, weather events, regional service disruptions, and other factors beyond our control.
Tracking Your Order
A shipping confirmation email is sent to the address you provided at checkout once your package leaves our facility. This email includes your tracking number and a link for real-time updates. If a tracking email hasn't reached you within 3 business days of placing your order, please get in touch with our support team and we'll look into it.
Delivery Issues — Lost, Delayed, or Damaged
If your package hasn't arrived within the estimated delivery window, or if it shows up damaged, reach out to us right away. We'll coordinate with the carrier to track down your shipment or arrange a fair resolution. Any claims related to lost or damaged shipments need to be submitted within 30 days of the original ship date.
A note specific to lighting: lamps and lighting fixtures are fragile in transit. If you notice visible damage to the outer packaging on arrival, we recommend taking photos of the box and contents before fully unboxing. Documentation makes carrier claims significantly faster to resolve.
Address Errors
Accurate shipping information at checkout is the customer's responsibility. Packages returned to us because of an incorrect or incomplete address will be held until we hear from you about reshipment. Reshipping in these cases may involve additional shipping charges.
Policy Changes
Ravarro reserves the right to revise this Shipping Policy at any time. Updates will be reflected on this page with a revised "Last Updated" date at the top. We encourage customers to check back periodically, continued use of our store after updates are posted constitutes acceptance of the revised terms.
Questions?
For anything not covered here, visit our FAQ page or contact our customer support team directly.
Contact Information
Store Name: Ravarro
Address: 111 Northwest 183rd Street, Miami, Florida 33169, United States
Email: info@ravarro.com
Phone: +13058451820
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Response Time: We aim to reply within 1–2 business days.