FAQ

Frequently Asked Questions

Welcome to the Ravarro FAQ page. The answers below cover the most common questions we receive about our lamps, ordering, shipping, returns, and more. If you don't find what you're looking for here, our support team is happy to help.

What is Ravarro?

Ravarro is a U.S.-based online lighting store offering a curated collection of table lamps designed to bring warm, ambient light into any space. From cordless modern silhouettes to classic ceramic pieces, every lamp is selected with attention to design, function, and how it fits into real homes.

Where is Ravarro located?

Ravarro is a U.S.-based online business with shipping available within the United States. Our business address is listed in the Contact section below.

Do you have a physical store location?

No. Ravarro operates as an online-only business, which allows us to focus on product curation and customer support without the overhead of a retail storefront.

What kinds of lamps do you sell?

Our collection focuses on table lamps in a range of silhouettes — cordless rechargeable lamps, plug-in ceramic and glass lamps, sculpted decorative pieces, and adjustable task lighting. Every lamp is selected for warm ambient light, considered design, and finishes that hold up to everyday use.

Are your lamps compatible with U.S. outlets?

Yes. All lamps sold through Ravarro are designed for use with standard U.S. electrical systems. Plug-in lamps are rated for 110–240V universal voltage, and cordless models charge via USB and work anywhere a USB power source is available.

Ordering & Cancellations

Can I cancel my order after placing it?

Yes. You have a 24-hour cancellation window from the time your order is placed. To request a cancellation, contact our support team at info@ravarro.com as soon as possible with your order number. Once an order has moved into processing or has shipped, cancellation is no longer possible — but you may return the item after delivery under the terms of our Return & Refund Policy.

Can I place a bulk order for my business or organization?

Yes, bulk orders are available. For pricing, availability, and shipping details on larger orders, please reach out to our support team and we'll be glad to help.

Do bulbs come included with the lamps?

For lamps with standard sockets (such as G9, E14, or E27), a starter LED bulb is included so the lamp is ready to use straight out of the box. Lamps with built-in LEDs (such as our cordless and rechargeable models) do not require a separate bulb.

Shipping & Delivery

Do you offer free shipping?

Yes. All orders shipped within the United States qualify for free standard shipping with no minimum order requirement. Full details are available in our Shipping Policy.

How long will it take to receive my order?

Here is our delivery timeline for orders shipped within the United States:

• Handling time: 1–2 business days
• Transit time: 6–8 business days
• Estimated delivery: 7–10 business days

These are estimates and may vary depending on the carrier and your location. Full details are available in our Shipping Policy.

Do you ship internationally?

Not at this time. Ravarro currently ships only to addresses within the United States.

How can I track my order?

Once your order ships, you'll receive a confirmation email containing your tracking number along with a tracking link. You can also check the status of your shipment anytime through our Order Tracking page.

If you haven't received a tracking email within 3 business days of placing your order, please contact our support team so we can look into it.

What carriers do you use?

Orders are shipped through USPS, UPS, or FedEx, depending on the destination and order specifics. The carrier assigned to your shipment will appear in your shipping confirmation email along with your tracking number.

Returns, Refunds & Exchanges

What is your return policy?

Ravarro offers a 30-day return window from the day your order is delivered. Items must be unused, in original condition, and returned with all packaging, accessories, and components. Full details are available in our Return & Refund Policy.

Do I pay a restocking fee?

No. Ravarro does not charge any restocking fees on returns.

What happens if I receive a defective product?

If your lamp arrives defective, damaged in transit, or incorrect, contact our support team within 30 days of delivery and we will arrange a replacement or refund at no cost to you. We recommend photographing the box and contents on arrival if you notice exterior damage, as documentation speeds up resolution significantly.

When will I receive my refund after returning a product?

Once your return reaches our facility, our team will inspect the item to confirm it meets the return criteria. After inspection and approval, your refund will be issued to the original payment method used at checkout. Please allow up to 7 business days for the refund to be initiated from our end. The time for the funds to appear in your account depends on your bank or payment provider. More details are in our Return & Refund Policy.

How do exchanges work?

If you'd like to exchange your lamp for a different style, color, or product, contact our support team at info@ravarro.com with your order number and the change you'd like to make. We'll walk you through the exchange process. Full details are in our Return & Refund Policy.

Customer Support & Account Help

How can I contact customer support?

You can reach our support team through our Contact Us page or by emailing us directly at info@ravarro.com. We aim to respond within 1–2 business days, Monday–Friday.

Fraud Prevention

To protect our customers and our business, Ravarro reserves the right to cancel or place orders on hold if they are flagged for suspected fraud or unauthorized activity. Additional identity verification may be requested for high-value or flagged transactions.

If you experience any issue with an order, including a hold or unexpected cancellation, please contact our support team first at info@ravarro.com so we can help resolve it.

Contact Information

Store Name: Ravarro
Address: 111 Northwest 183rd Street, Miami, Florida 33169, United States
Email: info@ravarro.com
Phone: +13058451820

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Response Time: We aim to reply within 1–2 business days.